Dernier message de la page précédente :
pourquoi tu ne leur as pas dit d'annuler la commande?? je te mets l'echange de mail que j'ai eu avec eux pour ma commande d'une vido:Le Fri, 31 May 2013 12:45:40 +0200, mobiles meri <[email protected]> a écrit:
Dear Mr. xxx,
I am terribly sorry about what happened earlier and I understand that this is frustrating and we absolutely don't want to loose you as our valued customer.
China post informed us that there is a possibility that customs may hold your package/order which will result an inconvenience (some orders went missing). That is why Crystal suggested to upgrade the shipping to Singapore post which you will receive in 10 to 16 business days with an additional fee of $10 (€ 7,67). If you it's alright for you to pay the fee please let us know. You may chat with me or with John.
We will also ship your item today once we get a response from you. This is to show how much we value you as our customer.
Thank you,
Jacqueline
On 31 May 2013 19:42, xxx <xxx> wrote:
hello
after the chat we had this morning, i prefer to cancel this order and be refunded; i will wait to command the new FNF tablets when you will receive it; thank you.................
xxx
Le Fri, 31 May 2013 14:23:09 +0200, mobiles meri <[email protected]> a écrit:
Hello Sir,
Would you like to ship it today and we will upgrade it for free?
Jacqueline
On 31 May 2013 21:10, xxx <xxx> wrote:
if you send it really today, OK, i keep this order..................thanks.
xxx.
Le Fri, 31 May 2013 15:20:01 +0200, mobiles meri <[email protected]> a écrit:
Dear Sir,
I was waiting for your response.. Thank you so much for responding.
We will ship it today. Thank you for giving us chance.
Jacqueline